How to Empanel a Driver Agency for Your RWA or Society
Step-by-step guide for housing societies to shortlist, vet and officially empanel one or more trusted driver agencies.
Quick Answer
To empanel a driver agency for an RWA: define vetting requirements, invite 3 agencies to submit protocols and pricing, verify sample driver documents on Parivahan, check references from other societies, then sign a short empanelment letter with replacement SLA and incident reporting rules.
Step-by-step guide
Write the RWA requirement sheet
Include mandatory DL check, PCC, ID, uniform/ID badge rules, and response time for replacements.
Policy template guide →Invite and score agencies
Score on vetting proof, price transparency, and spare-driver capacity — not only lowest quote.
Find agencies →Spot-check real drivers
Pick 2–3 sample drivers and verify licences on Parivahan before empanelment.
Parivahan →Sign empanelment + review yearly
Document fee cards, complaint escalation, and annual re-audit of vetting.
Run a free Driver Trust Score
Tick what you've checked. Get an instant safety read in 60 seconds.
Frequently asked questions
One agency or multiple?
Two empaneled agencies reduce monopoly risk and help with peak demand.
Must residents use only empaneled agencies?
RWAs can prefer them for stickers while still allowing resident-hired drivers who meet the same document bar.
Who pays the agency?
Usually the resident; the RWA only sets standards.
Related guides
Last updated: 24 March 2026 · Reviewed for accuracy by driverrating.in